Twilio · Apps and SaaSNov 11, 2026, 18:58 UTC

Voice Call Failures in JP1

MinorNot disclosedUpdated 4h ago

Nov 11, 18:58 UTCNov 11, 22:50 UTC

Duration

3h 51m

Impact

Minor

Root cause

Not disclosed

Twilio, 90 days

549 incidents

Affected

Client Web AU1PROGRAMMABLE VOICE AU1 - Client Web AU1

Final update

The issue affecting Voice services in JP1 has been resolved and is operating normally at this time.

Resolved · Nov 11, 22:50 UTC
The issue affecting Voice services in JP1 has been resolved and is operating normally at this time.
Monitoring · Nov 11, 21:40 UTC
Voice services in JP1 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Identified · Nov 11, 21:31 UTC
We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 4 hours or as soon as more information becomes available.
Identified · Nov 11, 19:23 UTC
We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.
Identified · Nov 11, 19:20 UTC
We have identified an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating · Nov 11, 18:58 UTC
We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 1 hour or as soon as more information becomes available.