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Twilio · Apps and SaaSOct 2, 2026, 21:48 UTC yesterday

SMS Delivery Delays and Failures from Twilio to Hi3G Italy

MinorNot disclosedUpdated 2h ago
Oct 2, 21:48 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
555 incidents
Affected
SMS, EuropeCARRIER NETWORK - SMS, Europe
Status page

Final update

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Timeline

  1. Identified · Oct 3, 01:31 UTC
    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  2. Identified · Oct 2, 23:31 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Identified · Oct 2, 22:22 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Investigating · Oct 2, 21:48 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Full history
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Oct 216:16 UTCyesterdayIncreased Email Deferrals and Delays in Deliveries0m
Oct 209:35 UTCyesterdaySMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium4h 27m
Oct 206:56 UTCyesterdaySilent Network Authentication (SNA) Failure Increase on AT&T in United States8h 9m

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