Who is down right now

Twilio · Apps and SaaSOct 23, 2026, 04:12 UTC yesterday

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

MinorNot disclosedUpdated 23h ago
Oct 23, 04:12 UTCOct 23, 06:57 UTC
Duration
2h 45m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Status page

Final update

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

Timeline

  1. Resolved · Oct 23, 06:57 UTC
    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
  2. Monitoring · Oct 23, 04:56 UTC
    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Identified · Oct 23, 04:36 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Investigating · Oct 23, 04:12 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

More from Twilio

Full history
MinorOngoingOct 24, 00:48 UTC
SMS Delivery Delays from Twilio to Claro Costa Ricastill open
MinorOngoingOct 23, 22:26 UTC
Voice Call Failures from Costa Rica to a Subset of Twilio Costa Rica Landline Numbersstill open
MinorOngoingOct 23, 20:06 UTC
SMS Delivery Delays From a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazilstill open
MinorOngoingOct 23, 19:46 UTC
SMS Delivery Failures from Twilio to South Africastill open
MinorOngoingOct 23, 16:19 UTC
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaraguastill open
MinorOngoingOct 23, 14:53 UTC
Voice Call Post Dial Delay from Twilio Phone Numbers to Chilestill open