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Twilio · Apps and SaaSOct 11, 2026, 05:17 UTC yesterday

Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

MinorNot disclosedUpdated 14h ago
Oct 11, 05:17 UTCOct 11, 11:59 UTC
Duration
6h 42m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
539 incidents
Affected
Verify Silent Network AuthCARRIER NETWORK - Verify Silent Network Auth
Status page

Final update

The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.

Timeline

  1. Resolved · Oct 11, 11:59 UTC
    The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.
  2. Monitoring · Oct 11, 07:58 UTC
    We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
  3. Monitoring · Oct 11, 05:58 UTC
    We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Identified · Oct 11, 05:17 UTC
    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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