SMS Delivery Failures From a Subset of Twilio Short Codes to T-Mobile United States
Sep 25, 18:11 UTCSep 25, 20:35 UTC
Duration
2h 24m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
SMS Short Code, North AmericaCARRIER NETWORK - SMS Short Code, North America
Final update
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Timeline
- Resolved · Sep 25, 20:35 UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
- Monitoring · Sep 25, 18:34 UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 25, 18:21 UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 25, 18:11 UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2603:16 UTCyesterday | MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States | minor | Ongoing |
| Sep 2523:51 UTC2 days ago | Intermittent Trial Unit Errors for Verify 'Try it out' Feature | minor | 1h 25m |
| Sep 2515:27 UTC2 days ago | SMS Delivery Delays from Twilio to Etisalat United Arab Emirates | minor | 7h 1m |
| Sep 2515:01 UTC2 days ago | Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil | minor | 7h 48m |
| Sep 2506:34 UTC2 days ago | User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States | minor | 6h 11m |
| Sep 2503:49 UTC2 days ago | SMS Delivery Delays from Twilio to Claro Brazil | minor | 4h 41m |