SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil
Oct 5, 14:49 UTCOct 5, 22:51 UTC
Duration
8h 2m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
552 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Final update
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.
Timeline
- Resolved · Oct 5, 22:51 UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.
- Monitoring · Oct 5, 20:50 UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Oct 5, 17:56 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- Identified · Oct 5, 15:56 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Oct 5, 14:55 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Oct 5, 14:49 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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