Incidentsby GlyphWhatsApp Sandbox Sending Configuration Issues
Oct 26, 15:00 UTCOct 26, 17:40 UTC
Duration
2h 40m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
550 incidents
Affected
WhatsApp MessagingPROGRAMMABLE MESSAGING - WhatsApp Messaging
Final update
We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.
Timeline
- Resolved · Oct 26, 17:40 UTC
We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.
- Monitoring · Oct 26, 17:37 UTC
Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Oct 26, 15:00 UTC
Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.
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