SMS Delivery Delays from Twilio to Tigo Guatemala
Sep 30, 22:08 UTCOct 1, 00:39 UTC
Duration
2h 31m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
550 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Final update
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.
Timeline
- Resolved · Oct 1, 00:39 UTC
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.
- Monitoring · Sep 30, 23:19 UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 30, 22:30 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 30, 22:08 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Oct 209:35 UTCtoday | SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium | minor | 4h 27m |
| Oct 206:56 UTCtoday | Silent Network Authentication (SNA) Failure Increase on AT&T in United States | minor | 8h 9m |
| Oct 204:42 UTCtoday | SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vodafone Netherlands | minor | 6h 39m |
| Oct 123:01 UTCyesterday | SMS Delivery Delays from a Subset of Twilio Phone Numbers to Jio India | minor | 7h 40m |
| Oct 118:38 UTCyesterday | A2P Campaign Registration Delays | minor | 4h 53m |
| Oct 110:40 UTCyesterday | Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain | minor | 12h 11m |