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Twilio · Apps and SaaSNov 3, 2026, 14:51 UTC yesterday

MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States

MinorNot disclosedUpdated 11h ago
Nov 3, 14:51 UTCNov 3, 21:09 UTC
Duration
6h 18m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
MMS Short Code, North AmericaCARRIER NETWORK - MMS Short Code, North AmericaCARRIER NETWORK - MMS Long Code, North AmericaZIPWHIP MESSAGING - MMS Long Code, North America
Status page

Final update

The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States is operating normally.

Timeline

  1. Resolved · Nov 3, 21:09 UTC
    The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States is operating normally.
  2. Monitoring · Nov 3, 19:07 UTC
    We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Identified · Nov 3, 17:48 UTC
    Twilio customers may be experiencing MMS delivery delays and MMS delivery failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Identified · Nov 3, 16:48 UTC
    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  5. Investigating · Nov 3, 15:52 UTC
    Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
  6. Investigating · Nov 3, 14:51 UTC
    Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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