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Twilio · Apps and SaaSOct 10, 2026, 07:03 UTC yesterday

SMS Delivery Delays and Failures from Twilio to Zamtel Zambia

MinorNot disclosedUpdated 14h ago
Oct 10, 07:03 UTCOct 10, 13:22 UTC
Duration
6h 20m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
545 incidents
Affected
SMS, Middle East & AfricaCARRIER NETWORK - SMS, Middle East & Africa
Status page

Final update

The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.

Timeline

  1. Resolved · Oct 10, 13:22 UTC
    The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
  2. Monitoring · Oct 10, 11:19 UTC
    We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Investigating · Oct 10, 10:04 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
  4. Investigating · Oct 10, 08:03 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
  5. Investigating · Oct 10, 07:03 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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