Messaging Event Delays for Comms API
Oct 2, 17:21 UTCOct 2, 17:46 UTC
Duration
25m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
555 incidents
Affected
WhatsApp MessagingPROGRAMMABLE MESSAGING - WhatsApp MessagingTWILIO PLATFORM - Other
Final update
The customer experience for impact is that Bulk Messaging API callers would receive an incorrect/improper 400 error response for Send Messages requests when supplying the address of Senders that were registered during the impact window. We have resolved this incident.
Timeline
- Resolved · Oct 2, 17:46 UTC
The customer experience for impact is that Bulk Messaging API callers would receive an incorrect/improper 400 error response for Send Messages requests when supplying the address of Senders that were registered during the impact window. We have resolved this incident.
- Investigating · Oct 2, 17:21 UTC
We are investigating an issue with Messaging event processing for Comms API. Customers may experience delays in event updates for RCS, WhatsApp Business API, and Apple Messages for Business. We will provide another update in 15 minutes or as soon as more information becomes available.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Oct 221:48 UTCyesterday | SMS Delivery Delays and Failures from Twilio to Hi3G Italy | minor | Ongoing |
| Oct 220:51 UTCyesterday | Programmable Messaging API Errors | none | 46m |
| Oct 218:29 UTCyesterday | 500 Errors for Conversations Classic Conversations Updates | minor | 1h 23m |
| Oct 216:16 UTCyesterday | Increased Email Deferrals and Delays in Deliveries | none | 0m |
| Oct 209:35 UTCyesterday | SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium | minor | 4h 27m |
| Oct 206:56 UTCyesterday | Silent Network Authentication (SNA) Failure Increase on AT&T in United States | minor | 8h 9m |