SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile

Final update

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.

1. Resolved · Sep 30, 22:10 UTC
   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.
2. Monitoring · Sep 30, 21:51 UTC
   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
3. Monitoring · Sep 30, 19:49 UTC
   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Identified · Sep 30, 19:10 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
5. Identified · Sep 30, 18:09 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
6. Investigating · Sep 30, 18:08 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.