SMS Delivery Receipt Delays from Twilio to Tigo Guatemala
Sep 30, 00:43 UTCSep 30, 12:39 UTC
Duration
11h 56m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
550 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Final update
The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.
Timeline
- Resolved · Sep 30, 12:39 UTC
The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.
- Monitoring · Sep 30, 10:41 UTC
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- Monitoring · Sep 30, 08:40 UTC
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 30, 06:57 UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 30, 03:54 UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- Investigating · Sep 30, 01:49 UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Sep 30, 00:43 UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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