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Twilio · Apps and SaaSNov 11, 2026, 21:43 UTC yesterday

SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan

MinorNot disclosedUpdated 16m ago
Nov 11, 21:43 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
549 incidents
Affected
SMS, APACCARRIER NETWORK - SMS, APAC
Status page

Final update

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Timeline

  1. Monitoring · Nov 12, 01:07 UTC
    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
  2. Monitoring · Nov 11, 22:58 UTC
    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Identified · Nov 11, 21:49 UTC
    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Identified · Nov 11, 21:43 UTC
    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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