SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia
Sep 30, 07:10 UTCSep 30, 10:49 UTC
Duration
3h 39m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
550 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Final update
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
Timeline
- Resolved · Sep 30, 10:49 UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
- Monitoring · Sep 30, 08:56 UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 30, 08:37 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 30, 07:36 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 30, 07:10 UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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