Incidentsby IbisEmail suppression issues
Oct 15, 17:27 UTCOct 15, 17:27 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
537 incidents
Affected
API v3SMSSendGrid APISendGrid WebsitePROGRAMMABLE MESSAGING - SMSSendGrid Mail Sending - API v3
Final update
Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required.
Timeline
- Resolved · Oct 15, 17:27 UTC
Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required.
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