Multiple Regions - Studio Web - New entities showing up with a delay

Final update

## Customer impact Between August 18, 2026 at 5:11 am UTC and August 18, 2026 at 11:57 am UTC, newly created entities in a subset of UiPath Cloud tenants could take longer than expected to appear in Studio Web. At the time of initial assessment, newly created entities were appearing with an approximately one-hour delay. Customers in Europe, US, and Japan were affected. Entity creation itself continued successfully, no data was lost, and existing entities were unaffected. ## Root cause The issue was caused by an unusually high volume of asset-creation requests from one tenant. Those requests generated more events than our backend entity-indexing service could process at the same rate, creating a backlog in the event-processing queue. Because Studio Web relies on this service to display newly created entities, new entities appeared only after the backlog was processed. ## Detection The issue was identified by our engineering team by entity processing latency alert, and an incident was declared at 5:11 am UTC on August 18, 2026. By 5:23 am UTC, analysis confirmed the last processed entity was approximately one hour behind. ## Response At 5:32 am UTC, we posted an initial customer upda

1. Postmortem · Aug 27, 03:51 UTC
   ## Customer impact Between August 18, 2026 at 5:11 am UTC and August 18, 2026 at 11:57 am UTC, newly created entities in a subset of UiPath Cloud tenants could take longer than expected to appear in Studio Web. At the time of initial assessment, newly created entities were appearing with an approximately one-hour delay. Customers in Europe, US, and Japan were affected. Entity creation itself continued successfully, no data was lost, and existing entities were unaffected. ## Root cause The issue was caused by an unusually high volume of asset-creation requests from one tenant. Those requests generated more events than our backend entity-indexing service could process at the same rate, creating a backlog in the event-processing queue. Because Studio Web relies on this service to display newly created entities, new entities appeared only after the backlog was processed. ## Detection The issue was identified by our engineering team by entity processing latency alert, and an incident was declared at 5:11 am UTC on August 18, 2026. By 5:23 am UTC, analysis confirmed the last processed entity was approximately one hour behind. ## Response At 5:32 am UTC, we posted an initial customer update noting delayed visibility for newly created entities in Studio Web. By 6:07 am UTC, investigation identified unusually high asset-creation traffic from one tenant, and at 7:03 am UTC, we adjusted database resources for the affected service to help processing recover. At 7:59 am UTC, the source of
2. Resolved · Aug 18, 11:57 UTC
   The issue has been resolved, and processing time has returned to normal. Thank you for your patience.
3. Monitoring · Aug 18, 11:19 UTC
   The issue has been mitigated, and we expect processing times to return to normal shortly. We are monitoring the recovery closely. Thank you for your patience.
4. Identified · Aug 18, 09:37 UTC
   We have identified the cause and are working on a resolution for the issue affecting a subset of tenants in Europe, the United States, and Japan. Thank you for your patience.
5. Investigating · Aug 18, 08:44 UTC
   We continue to investigate the issue affecting a subset of tenants in Europe, the United States, and Japan, where newly created entities may take longer than expected to appear in Studio Web. No data is lost, and existing entities are unaffected.
6. Investigating · Aug 18, 06:48 UTC
   We continue to investigate the issue and are working to identify the root cause and restore normal processing times.
7. Investigating · Aug 18, 05:32 UTC
   We are investigating an issue affecting Community accounts where newly created entities may take approximately one hour to appear in Studio Web. No data is lost, and existing entities are unaffected.