Tagging Functionality within comments

Final update

Between January 26th to January 28th, we experienced an issue where tagging users in comments would intermittently fail. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

1. Resolved · Jan 29, 17:20 UTC
   Between January 26th to January 28th, we experienced an issue where tagging users in comments would intermittently fail. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
2. Monitoring · Jan 29, 00:18 UTC
   Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
3. Identified · Jan 28, 20:39 UTC
   Complete tagging functionality is restored in Documents, Spreadsheets, and Presentations. Validation is underway for remaining products. We will provide another update once more information becomes available.
4. Identified · Jan 28, 14:27 UTC
   Our team continues to work towards a resolution. We will provide another update once more information becomes available.
5. Identified · Jan 26, 21:22 UTC
   While our team works toward a resolution, impacted users may attempt to do a hard refresh in their browser as a workaround, and retry the tag. We will provide another update as soon as more information is available.
6. Investigating · Jan 26, 20:10 UTC
   We are currently investigating an issue where tagging users in comments would intermittently fail. We will provide an update as soon as possible.