Incidentsby IbisWorkiva Outage impacting app.wdesk.com
May 6, 05:56 UTCMay 6, 08:27 UTC
Duration
2h 31m
Impact
Critical
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Access and Administration (Login, Home, Workspaces)Productivity (Documents, Spreadsheets, Charts, Presentations)LinkingNotifications and CommentsImport and ExportReporting (XBRL, Filing, Section 16)Processes (Process Builder, Integrated Automation, Tasking)Controls and AuditData Management Suite (Wdata, Chains, Data Prep)Sustainability Reporting (Program & Explorer)CarbonAPI InfrastructureMobileWorkiva Platform (US) - Access and Administration (Login, Home, Workspaces)
Final update
Between 00:26 to 02:30 US Central Time, Workiva experienced an outage impacting the full app.wdesk.com environment. Reports and monitoring show the Workiva platform is operational. However, if you continue to experience issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Timeline
- Resolved · May 6, 08:27 UTC
Between 00:26 to 02:30 US Central Time, Workiva experienced an outage impacting the full app.wdesk.com environment. Reports and monitoring show the Workiva platform is operational. However, if you continue to experience issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Monitoring · May 6, 07:35 UTC
Reports confirm that the Workiva platform is recovering. Some users may continue to experience degraded performance. We will continue to monitor closely and provide updates as they become available.
- Investigating · May 6, 06:29 UTC
Our team continues to work towards a resolution. We will provide another update once more information becomes available.
- Investigating · May 6, 05:56 UTC
We are investigating reports that the Workiva platform is failing to load. We will provide an update as soon as possible. *This issue is impacting users on app.wdesk.com.
More from Workiva
Full historyWorkiva email task links failing to open for userslasted 1h 5mGRC Test Forms Experience Degradedlasted 7mKvK Filings Not Receivedlasted 15h 44mExports, Blacklines and XBRL Generations Degraded on US Prodlasted 1h 2mClassic GRC Customer Experience degradedlasted 3h 58mWdata Customer Experience unavailablelasted 2h