Incidentsby IbisUsers unable to access the platform - apac.wdesk.com
Apr 15, 08:35 UTCApr 16, 01:05 UTC
Duration
16h 30m
Impact
Critical
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Access and Administration (Login, Home, Workspaces)Productivity (Documents, Spreadsheets, Charts, Presentations)LinkingNotifications and CommentsImport and ExportReporting (XBRL, Filing, Section 16)Processes (Process Builder, Integrated Automation, Tasking)Controls and AuditData Management Suite (Wdata, Chains, Data Prep)Sustainability Reporting (Program & Explorer)API InfrastructureMobileWorkiva Platform (APAC) - Access and Administration (Login, Home, Workspaces)Workiva Platform (APAC) - Productivity (Documents, Spreadsheets, Charts, Presentations)
Final update
Between 3:49pm to 5:09pm (SGT) Singapore Time on April 15th, we experienced users not being able to access apac.wdesk.com. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Timeline
- Resolved · Apr 16, 01:05 UTC
Between 3:49pm to 5:09pm (SGT) Singapore Time on April 15th, we experienced users not being able to access apac.wdesk.com. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Monitoring · Apr 15, 09:38 UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Investigating · Apr 15, 08:35 UTC
We are currently investigating reports that users are unable to access apac.wdesk.com. We will provide an update as soon as possible.
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