Incidentsby IbisExports failing
Feb 18, 18:11 UTCFeb 18, 18:51 UTC
Duration
40m
Impact
Major
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Productivity (Documents, Spreadsheets, Charts, Presentations)Import and ExportReporting (XBRL, Filing, Section 16)Workiva Platform (US) - Productivity (Documents, Spreadsheets, Charts, Presentations)Workiva Platform (US) - Import and ExportWorkiva Platform (US) - Reporting (XBRL, Filing, Section 16)
Final update
Reports show that the incident regarding imports, exports and XBRL generations is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Timeline
- Resolved · Feb 18, 18:51 UTC
Reports show that the incident regarding imports, exports and XBRL generations is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Identified · Feb 18, 18:25 UTC
We have identified reports that US productions users are experiencing issues with imports and exports failing - affecting, PDF, DOCX and XBRL generations - and are working on the fix. We will provide an update as soon as possible.
- Investigating · Feb 18, 18:11 UTC
We are currently investigating reports that US Production users are experiencing issues with imports and exports failing. Initial investigation indicates that the issue is affecting PDF and DOCX exports as well as XBRL generations. We will provide an update as soon as possible.
More from Workiva
Full historyWorkiva email task links failing to open for userslasted 1h 5mGRC Test Forms Experience Degradedlasted 7mKvK Filings Not Receivedlasted 15h 44mExports, Blacklines and XBRL Generations Degraded on US Prodlasted 1h 2mClassic GRC Customer Experience degradedlasted 3h 58mWdata Customer Experience unavailablelasted 2h