Incidentsby IbisDocuments Not Loading in Production US Environment
Jan 17, 00:03 UTCJan 17, 03:02 UTC
Duration
3h
Impact
Informational
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Productivity (Documents, Spreadsheets, Charts, Presentations)Workiva Platform (US) - Productivity (Documents, Spreadsheets, Charts, Presentations)
Final update
Between 5:09 PM & 5:36 PM US Central Standard Time on January 16, 2025, we experienced issues with loading documents, presentations and spreadsheets. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Timeline
- Resolved · Jan 17, 03:02 UTC
Between 5:09 PM & 5:36 PM US Central Standard Time on January 16, 2025, we experienced issues with loading documents, presentations and spreadsheets. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Monitoring · Jan 17, 00:03 UTC
We were observing problems with customers loading documents in US Production, however, mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
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