Chains Service Degraded
May 22, 13:06 UTCMay 22, 18:27 UTC
Duration
5h 22m
Impact
Major
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Data Management Suite (Wdata, Chains, Data Prep)Workiva Platform (US) - Data Management Suite (Wdata, Chains, Data Prep)
Final update
Workiva monitoring shows that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support, 1-800-706-6526, or one of our international toll-free numbers.
Timeline
- Resolved · May 22, 18:27 UTC
Workiva monitoring shows that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support, 1-800-706-6526, or one of our international toll-free numbers.
- Monitoring · May 22, 15:22 UTC
Mitigating steps have been taken to elevate the issues experienced with the Chains Service on app.wdesk.com. Our Monitoring confirm users should no longer be experiencing issues with Chain Commands failing. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Investigating · May 22, 14:05 UTC
Our team continues to work towards a resolution for the degradation of the Chains Service on app.wdesk.com. User may continue to experience chain command failures. We will provide another update once more information becomes available.
- Investigating · May 22, 13:06 UTC
We are currently investigating an issue with our chains experience which is currently degraded, users may be experiencing chain command failures. We will provide an update as soon as possible. This issue is impacting users on app.wdesk.com
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