Incidentsby IbisIntermittent issues with customers performing actions in Workiva Production - US
Jul 29, 12:53 UTCJul 29, 17:35 UTC
Duration
4h 42m
Impact
Major
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Access and Administration (Login, Home, Workspaces)Productivity (Documents, Spreadsheets, Charts, Presentations)Workiva Platform (US) - Access and Administration (Login, Home, Workspaces)Workiva Platform (US) - Productivity (Documents, Spreadsheets, Charts, Presentations)
Final update
Between approximately 4:05 AM CT to 7:58 AM CST, we experienced an issue with an internal platform service that caused intermittent problems for some users. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Timeline
- Resolved · Jul 29, 17:35 UTC
Between approximately 4:05 AM CT to 7:58 AM CST, we experienced an issue with an internal platform service that caused intermittent problems for some users. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Monitoring · Jul 29, 14:09 UTC
Recovery is currently being observed, we continue to monitor the situation.
- Investigating · Jul 29, 12:53 UTC
We're seeing intermittent issues with customers performing actions in the platform. Customers who hit the issue will hit an error saying "Sorry, something went wrong and we couldn't save your most recent changes. Refresh to continue editing."
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