Chains Service Degraded

Final update

Our monitoring and customer reports indicates that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support, 1-800-706-6526, or one of our international toll-free numbers.

1. Resolved · May 27, 08:53 UTC
   Our monitoring and customer reports indicates that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support, 1-800-706-6526, or one of our international toll-free numbers.
2. Monitoring · May 27, 02:41 UTC
   A fix has been implemented and we are monitoring the status before closing out this issue.
3. Identified · May 26, 20:52 UTC
   We've identified the root cause and deployed a fix that has resolved most of the issues. Engineers are continuing to work on the remaining edge case. We'll provide another update as additional progress is made.
4. Investigating · May 26, 15:34 UTC
   Our team continues to work towards a resolution for a subset of chain commands that are still failing . We will provide another update once more information becomes available.
5. Monitoring · May 26, 12:29 UTC
   Mitigating steps have been taken to elevate the issues experienced with the Chains Service on app.wdesk.com. Our Monitoring confirm users should no longer be experiencing issues with Chain Commands failing. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
6. Investigating · May 26, 12:01 UTC
   Our team continues to work towards a resolution for the issue with chain commands failing. We will provide another update once more information becomes available.
7. Investigating · May 26, 10:07 UTC
   Our team continues to work towards a resolution for the issue with chain commands failing. We will provide another update once more information becomes available.
8. Investigating · May 26, 09:19 UTC
   We are currently investigating an issue with our chains experience which is currently degraded, users may be experiencing chain command failures. We will provide an update as soon as possible. This issue is impacting users on app.wdesk.com