Incidentsby IbisIssues with single-sign-on
Jan 30, 09:12 UTCJan 30, 10:07 UTC
Duration
55m
Impact
Minor
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Access and Administration (Login, Home, Workspaces)Workiva Platform (US) - Access and Administration (Login, Home, Workspaces)Workiva Platform (EU) - Access and Administration (Login, Home, Workspaces)Workiva Platform (APAC) - Access and Administration (Login, Home, Workspaces)
Final update
Between 10:05 PM US Central on Jan 30th and 3:55 AM US Central today, Workiva observed single sign on failures for a portion of users on all production environments as a result of a change released to our production environments that impacted a portion of our single sign-on users. The configuration change was identified and disabled enabling impacted users to log in successfully. This issue has been resolved and all systems are operating normally.
Timeline
- Resolved · Jan 30, 10:07 UTC
Between 10:05 PM US Central on Jan 30th and 3:55 AM US Central today, Workiva observed single sign on failures for a portion of users on all production environments as a result of a change released to our production environments that impacted a portion of our single sign-on users. The configuration change was identified and disabled enabling impacted users to log in successfully. This issue has been resolved and all systems are operating normally.
- Investigating · Jan 30, 09:12 UTC
We are currently investigating reports that some but not all users of single sign-on are experiencing difficulty logging into the platform. We are actively working on the issue and will provide an update as soon as possible.
More from Workiva
Full historyWorkiva email task links failing to open for userslasted 1h 5mGRC Test Forms Experience Degradedlasted 7mKvK Filings Not Receivedlasted 15h 44mExports, Blacklines and XBRL Generations Degraded on US Prodlasted 1h 2mClassic GRC Customer Experience degradedlasted 3h 58mWdata Customer Experience unavailablelasted 2h