Incidentsby IbisDocuments Not Loading in Production EU Environment
Jan 16, 14:52 UTCJan 16, 17:12 UTC
Duration
2h 20m
Impact
Major
Root cause
Not disclosed
Workiva, 90 days
9 incidents
Affected
Productivity (Documents, Spreadsheets, Charts, Presentations)Workiva Platform (EU) - Productivity (Documents, Spreadsheets, Charts, Presentations)
Final update
Between 8:04 AM CT to 9:26 AM CST, we experienced we experienced a degradation with an internal platform component that resulted in delayed document loads. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Timeline
- Resolved · Jan 16, 17:12 UTC
Between 8:04 AM CT to 9:26 AM CST, we experienced we experienced a degradation with an internal platform component that resulted in delayed document loads. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- Monitoring · Jan 16, 15:30 UTC
Mitigating steps have been taken. We will continue to monitor the situation closely and provide updates as soon as possible.
- Investigating · Jan 16, 14:52 UTC
We're currently observing problems with customers loading documents in the EU Production environment.
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