Service Degradation Affecting Zoom Phone in the EU01 cluster.
Sep 30, 01:07 UTCSep 30, 01:20 UTC
Duration
14m
Impact
Informational
Root cause
Not disclosed
Zoom, 90 days
65 incidents
Affected
Zoom PhoneCalling (Inbound/Outbound)Zoom Phone - EMEA - Zoom PhoneZoom Phone - EMEA - Calling (Inbound/Outbound)
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 30, 01:20 UTC
This incident has been resolved.
- Monitoring · Sep 30, 01:07 UTC
On 09/29/2026 - 09/30/2026, Between 21:08 UTC to 00:44 UTC, A subset of users may have experienced issues with Zoom Phone in the EU01 cluster. This incident has been resolved and the affected services have been restored.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Oct 116:08 UTCyesterday | Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events | none | 1h 45m |
| Oct 111:52 UTCyesterday | Service Degradation Affecting Zoom for Google Workspace Add-On | minor | 4h 29m |
| Sep 2822:15 UTC4 days ago | Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. | minor | 1h 20m |
| Sep 2517:45 UTC7 days ago | Service Degradation Affecting Customer Using Polycom Devices Going Offline | minor | Ongoing |
| Sep 2509:20 UTC7 days ago | An unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature | none | 21h 43m |
| Sep 2415:47 UTC8 days ago | Service Degradation Affecting Live Transcription Services. | minor | 6h 10m |