Zoom · Apps and SaaSSep 28, 2026, 22:15 UTC

Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

MinorNot disclosedUpdated 3d ago

Sep 28, 22:15 UTCSep 28, 23:35 UTC

Duration

1h 20m

Impact

Minor

Root cause

Not disclosed

Zoom, 90 days

65 incidents

Affected

Zoom ClipsZoom CanvasMy NotesZoom Sheets

Final update

This incident has been resolved and the affected services have been restored.

Resolved · Sep 28, 23:35 UTC
This incident has been resolved and the affected services have been restored.
Monitoring · Sep 28, 23:23 UTC
The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Investigating · Sep 28, 22:15 UTC
We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Started	Incident	Impact	Duration
Oct 116:08 UTCyesterday	Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events	none	1h 45m
Oct 111:52 UTCyesterday	Service Degradation Affecting Zoom for Google Workspace Add-On	minor	4h 29m
Sep 3001:07 UTC2 days ago	Service Degradation Affecting Zoom Phone in the EU01 cluster.	none	14m
Sep 2517:45 UTC7 days ago	Service Degradation Affecting Customer Using Polycom Devices Going Offline	minor	Ongoing
Sep 2509:20 UTC7 days ago	An unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature	none	21h 43m
Sep 2415:47 UTC8 days ago	Service Degradation Affecting Live Transcription Services.	minor	6h 10m