Incidentsby GlyphIdentified Issue Affecting Loan Applications in UK
Nov 2, 19:18 UTCNov 2, 20:44 UTC
Duration
1h 26m
Impact
Minor
Root cause
Not disclosed
Affirm, 90 days
3 incidents
Affected
UK - Shop Pay InstallmentsUK - Platforms / Payment Gateways - UK - Shop Pay Installments
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 2, 20:44 UTC
This incident has been resolved.
- Monitoring · Nov 2, 20:11 UTC
We have implemented a fix and have seen recovery. We will continue to monitor the situation to ensure that our systems are fully operational.
- Identified · Nov 2, 19:18 UTC
We have identified an issue affecting UK sessions that require a physical identity verification step-up. Affected sessions are being incorrectly denied rather than being routed to the appropriate identity verification provider.