Incidentsby GlyphThird-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures
Oct 9, 00:32 UTCOct 9, 02:05 UTC
Duration
1h 32m
Impact
Minor
Root cause
Not disclosed
Airwallex, 90 days
8 incidents
Affected
PaymentsProduct - Payments
Final update
Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.
Timeline
- Resolved · Oct 9, 02:05 UTC
Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.
- Identified · Oct 9, 00:48 UTC
We are continuing to work on a fix for this issue.
- Identified · Oct 9, 00:35 UTC
As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
- Investigating · Oct 9, 00:32 UTC
As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
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