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AppsFlyer · Apps and SaaSMar 7, 2024, 07:42 UTC 2 years ago

Delay in reports data availability

MinorNot disclosedUpdated 2h ago
Mar 7, 07:42 UTCMar 8, 09:36 UTC
Duration
25h 54m
Impact
Minor
Root cause
Not disclosed
AppsFlyer, 90 days
1 incidents
Affected
Pull API aggregated reportsData LockerOverview dashboardsDashboards, Reports and APIs - Pull API aggregated reportsDashboards, Reports and APIs - Data LockerDashboards, Reports and APIs - Overview dashboards
Status page

Final update

Data recovery has been completed and the issue is now resolved. If you encounter any further related issues, please don't hesitate to contact us. Thank you for your patience and understanding.

Timeline

  1. Resolved · Mar 8, 09:36 UTC
    Data recovery has been completed and the issue is now resolved. If you encounter any further related issues, please don't hesitate to contact us. Thank you for your patience and understanding.
  2. Monitoring · Mar 7, 23:04 UTC
    Data recovery is expected to be completed by March 8, 10:00 AM UTC. Updates will follow if there are changes to this timeline. Thank you for your patience.
  3. Monitoring · Mar 7, 13:23 UTC
    We would like to share more details on the issue impact: Unaffected Services: - Attribution, impression & click redirection, postbacks to partners, raw data reports in Pull API, and raw data export Affected Services: Some aggregated reports and APIs have experienced partial or delayed data. This includes: - Analytics Dashboards - Cohort DataLocker and raw data DataLocker - Master API data for March 6th is currently delayed - Audience and Creative processes have been temporarily paused No data was lost and full data recovery is in progress. We will update about the recovery timeline once the details are available. Thank you for your patience.
  4. Identified · Mar 7, 13:03 UTC
    We are continuing to work on a fix for this issue.
  5. Identified · Mar 7, 08:19 UTC
    We identified the issue causing the delay in data availability in some of our reports. We're working to resolve it and will share more information once it's available.
  6. Investigating · Mar 7, 07:42 UTC
    You may experience delays getting the latest data in some of our reports. We're currently investigating the issue and will provide an update when we have more details. We apologize for the inconvenience.

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