Unified Portal and MSP Portal is inaccessible, Globally

Final update

We have resolved the issue affecting [services] as of 10/27/26 02:35 UTC. All services are operating normally. A recent infrastructure configuration change caused service interruptions, resulting in the portals becoming temporarily unreachable. Our teams redeployed the previous stable version of the configuration to restore the service We’re reviewing the incident to help prevent a recurrence. If you are still facing the issue, please reach out to support.

1. Resolved · Oct 27, 14:55 UTC
   We have resolved the issue affecting [services] as of 10/27/26 02:35 UTC. All services are operating normally. A recent infrastructure configuration change caused service interruptions, resulting in the portals becoming temporarily unreachable. Our teams redeployed the previous stable version of the configuration to restore the service We’re reviewing the incident to help prevent a recurrence. If you are still facing the issue, please reach out to support.
2. Monitoring · Oct 27, 03:45 UTC
   Fix has been deployed and Our team has confirmed that the Unified portal are back to a stable state as of 10/27/26 02:35 UTC Users will now be able to access the Unified Portal as expected. We will continue to monitor both MSP and Unified Portal overnight for stability. Next Update: 10/27/26 14:00 UTC
3. Monitoring · Oct 27, 03:18 UTC
   We have implemented a fix for intermittent inaccessibility and HTTP 400 redirect errors affecting the Unified Portal. Services appear to be recovering, our engineering team is monitoring the Unified Portal and dashboard services to confirm recovery. Some users may still see intermittent redirect errors or login failures while systems return to normal. Next Update: 10/27/26 14:00 UTC
4. Investigating · Oct 27, 03:00 UTC
   We are aware of an issue affecting accessibility to the Unified Portal. Users may be presented with an error message on login screen while accessing the Portal. We've alerted our engineering team, and they're investigating. We'll share more details as they become available. Next Update: 10/27/26 4:00 UTC
5. Monitoring · Oct 27, 00:41 UTC
   Our team has finished the redeploy and has confirmed that the Unified portal and MSP portal are back to a stable state as of 10/27 00:32 UTC Users will now be able to access the both the unified portal and the MSP portal as expected. We will continue to monitor both portal overnight for stability. Next Update: 10/27/26 13:00 UTC
6. Investigating · Oct 26, 23:50 UTC
   Our team is continuing to actively work on rolling back and redeploying the previous stable configuration to restore normal service. Restoration is taking longer than expected due unforeseen database clean up activities which are required to rollback to the previously stable version. Teams have completed the clean up activities now and are working to push the redeploy to restore access to the Unified Portal. Customers can still access the unified portal via the Arctic Wolf Mobile application. We expect the Unified Portal, MSP Portal to recover once this is complete. Users may continue to experience login failures, inaccessible dashboards, or connection timeout errors when trying to access the web based Unified portals. Next Update: 10/26/26 24:30
7. Identified · Oct 26, 22:32 UTC
   We have identified the cause of the issue affecting the Unified Portal and MSP Portal. A recent infrastructure configuration change caused service interruptions, resulting in the portals becoming temporarily unreachable. We have confirmed that the mobile app is still operating as expected. Our team is actively rolling back and redeploying the previous stable configuration to restore normal service. We expect the Unified Portal, MSP Portal to recover once this is complete. Users may continue to experience login failures, inaccessible dashboards, or connection timeout errors when trying to access the portals. Next Update: 10/26/26 23:30
8. Investigating · Oct 26, 21:27 UTC
   We are aware of an issue affecting accessibility to the Unified Portal and and MSP Portal. Users may be presented with an error message on login screen while accessing the Portal. We've alerted our engineering team, and they're investigating. We'll share more details as they become available. Next Update: 10/26/26 22:30 UTC