Device Policies not populating sporadically in AED Console for US region

Final update

We have resolved the issue affecting your ability to view/update policies via Device Policy tab within AED Console as of 10/21/26 01:20 UTC. All services are operating normally. Our engineering team identified the cause of the issue being an influx of policy requests, initiated by a policy change, causing the system to overload. Our team scaled the system to process the backlog of requests and services returned to normal operations upon its completion. We’re reviewing the incident to help prevent a recurrence. If you are still facing the issue, please reach out to support. Incident Window: 10/20/26 13:02 UTC - 10/21/26 01:20 UTC.

1. Resolved · Oct 21, 15:22 UTC
   We have resolved the issue affecting your ability to view/update policies via Device Policy tab within AED Console as of 10/21/26 01:20 UTC. All services are operating normally. Our engineering team identified the cause of the issue being an influx of policy requests, initiated by a policy change, causing the system to overload. Our team scaled the system to process the backlog of requests and services returned to normal operations upon its completion. We’re reviewing the incident to help prevent a recurrence. If you are still facing the issue, please reach out to support. Incident Window: 10/20/26 13:02 UTC - 10/21/26 01:20 UTC.
2. Monitoring · Oct 21, 13:18 UTC
   We have implemented a fix for Device Policy Tab's degraded performance. Our engineering team have been monitoring the fix overnight and will keep monitoring as business hours begin to confirm stability and recovery. Some users may still experience Device Policy tab timing out sporadically or showing no data, while services return to normal. Users can try to refresh the tab to load it successfully.
3. Investigating · Oct 20, 21:41 UTC
   We have narrowed down the cause to an influx of policy requests. Our engineering team have scaled the services to mitigate the issue and are currently working on a permanent fix. We expect the Device Policy tab to recover once this is complete. Recovery is expected to be gradual, Meanwhile users may continue to experience Device Policy tab timing out sporadically. Users can try to refresh the tab to load it successfully. Next Update: 10/21/26 01:00 UTC
4. Investigating · Oct 20, 20:00 UTC
   We are currently investigating the issue affecting your ability to view/update policies and have narrowed down the cause to an influx of policy requests. Our engineering team have scaled the services to mitigate the issue and are currently working on resolving the cause. We expect the Device Policy tab to recover once this is complete. Users may continue to experience Device Policy tab timing out sporadically. Users can try to refresh the tab to load it successfully. Next Update: 10/20/26 22:00 UTC
5. Investigating · Oct 20, 18:15 UTC
   We are aware of an issue affecting your ability to view/update policies via Device Policy tab within AED Console. Users may experience the "Device Policy" tab times out sporadically without displaying any data. Users can try to refresh the tab to load it successfully. We’ve alerted our engineering team, and they’re investigating. We’ll share more details as they become available. Next Update: 10/20/26 20:00 UTC