Flowsheets are automatically creating unwanted procedures without explicitly marked as done when checked in
Apr 22, 19:23 UTCApr 22, 22:37 UTC
Duration
3h 14m
Impact
Minor
Root cause
Not disclosed
Athelas, 90 days
7 incidents
Affected
Not listed by the vendor.
Final update
The visit note issue has been resolved, and all services are operating as expected.
Timeline
- Resolved · Apr 22, 22:37 UTC
The visit note issue has been resolved, and all services are operating as expected.
- Monitoring · Apr 22, 21:48 UTC
The mitigations are being applied by the engineering team, and we are monitoring to confirm full recovery on the visit notes.
- Identified · Apr 22, 21:06 UTC
We have identified the issue and are fixing it on our end. In case if you would like to manually unblock yourself before the automated fix is in place, please follow the steps highlighted in the [document](https://www.notion.so/athelas-public/Wednesday-April-22-How-to-remove-incorrectly-applied-procedure-s-from-Flowsheets-34af92a633f280c8aea1cba08e69bd8a?source=copy_link).
- Investigating · Apr 22, 19:23 UTC
If your site leverages Flowsheets in the visit note, you may be experiencing that procedures are being applied to the Flowsheet, even if the Intervention has not been marked as "Done". Our engineers are working on a resolution now, and will provide an update as soon as possible.