Incidentsby GlyphAir Scribe , EHR Scribe retrieval errors
Jun 12, 22:41 UTCJun 12, 23:12 UTC
Duration
31m
Impact
Minor
Root cause
Deployment
Athelas, 90 days
7 incidents
Affected
Not listed by the vendor.
Final update
We've resolved the issue and services are operating normally.
Timeline
- Resolved · Jun 12, 23:12 UTC
We've resolved the issue and services are operating normally.
- Monitoring · Jun 12, 22:44 UTC
Core functionality has been restored and we are monitoring systems to ensure stability. Some services may recover gradually.
- Identified · Jun 12, 22:41 UTC
We identified the cause of errors when loading EHR Scribes in AirScribe. A change deployed earlier today introduced a data mismatch that caused errors in retrieving scribes containing dated goals.