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Athelas · AINov 9, 2026, 17:16 UTC yesterday

Walk-in appointments missing appointment types

InformationalNot disclosedUpdated 16h ago
Nov 9, 17:16 UTCNov 9, 17:26 UTC
Duration
10m
Impact
Informational
Root cause
Not disclosed
Athelas, 90 days
9 incidents
Affected
Not listed by the vendor.
Status page

Final update

This issue has been resolved. Practices that use Athelas for billing can again select an appointment type when adding a walk-in patient from the Appointments page. If you still see "No Options", refresh the page. Existing appointments, claims and patient data were not affected.

Timeline

  1. Resolved · Nov 9, 17:26 UTC
    This issue has been resolved. Practices that use Athelas for billing can again select an appointment type when adding a walk-in patient from the Appointments page. If you still see "No Options", refresh the page. Existing appointments, claims and patient data were not affected.
  2. Monitoring · Nov 9, 17:16 UTC
    Some practices that use Athelas for billing can't select an appointment type when adding a walk-in patient from the Appointments page. The appointment type list shows "No Options". We've identified the cause, a recent update, and are rolling out a fix. Affected practices that have reported it should already be able to add walk-ins again after refreshing the page. Existing appointments, claims and patient data are not affected. We'll post another update once the fix is fully deployed.

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