Walk-in appointments missing appointment types
Nov 9, 17:16 UTCNov 9, 17:26 UTC
Duration
10m
Impact
Informational
Root cause
Not disclosed
Athelas, 90 days
9 incidents
Affected
Not listed by the vendor.
Final update
This issue has been resolved. Practices that use Athelas for billing can again select an appointment type when adding a walk-in patient from the Appointments page. If you still see "No Options", refresh the page. Existing appointments, claims and patient data were not affected.
Timeline
- Resolved · Nov 9, 17:26 UTC
This issue has been resolved. Practices that use Athelas for billing can again select an appointment type when adding a walk-in patient from the Appointments page. If you still see "No Options", refresh the page. Existing appointments, claims and patient data were not affected.
- Monitoring · Nov 9, 17:16 UTC
Some practices that use Athelas for billing can't select an appointment type when adding a walk-in patient from the Appointments page. The appointment type list shows "No Options". We've identified the cause, a recent update, and are rolling out a fix. Affected practices that have reported it should already be able to add walk-ins again after refreshing the page. Existing appointments, claims and patient data are not affected. We'll post another update once the fix is fully deployed.