Incidentsby GlyphElevated upstream data provider errors
Dec 12, 01:12 UTCDec 12, 02:59 UTC
Duration
1h 47m
Impact
Major
Root cause
Not disclosed
Cognito, 90 days
0 incidents
Affected
APIDashboardLive APILive Dashboard
Final update
The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular provider and will continue to work to do so to ensure this does not happen again in the future.
Timeline
- Resolved · Dec 12, 02:59 UTC
The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular provider and will continue to work to do so to ensure this does not happen again in the future.
- Monitoring · Dec 12, 01:55 UTC
We are continuing to monitor for any further issues.
- Monitoring · Dec 12, 01:38 UTC
Services are currently operating normally. We are monitoring the situation to ensure that no regressions occur.
- Identified · Dec 12, 01:23 UTC
The upstream provider has discovered the issue and they are working to remedy it as quickly as possible.
- Investigating · Dec 12, 01:12 UTC
We are investigating an increased error rate with an upstream provider. We are in contact with them and are working towards a solution.