Incidentsby GlyphIntermittent identity searches
May 25, 21:40 UTCMay 25, 23:22 UTC
Duration
1h 41m
Impact
Minor
Root cause
Not disclosed
Cognito, 90 days
0 incidents
Affected
APIDashboardLive APILive Dashboard
Final update
Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.
Timeline
- Resolved · May 25, 23:22 UTC
Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.
- Monitoring · May 25, 22:04 UTC
Searches have returned to normal and we are monitoring to ensure that everything is stable.
- Identified · May 25, 21:59 UTC
We are continuing to work with Heroku engineers to remedy the issue.
- Identified · May 25, 21:46 UTC
Automated routine maintenance by Heroku on a Redis instance is causing unexpected errors. We are working with Heroku engineers to remedy the situation as quickly as possible.
- Investigating · May 25, 21:40 UTC
We are investigating increased instances of errors occurring when creating identity searches and delayed queues.