Reduced match rate on date of birth
Jul 2, 20:20 UTCJul 2, 23:33 UTC
Duration
3h 14m
Impact
Minor
Root cause
Not disclosed
Cognito, 90 days
0 incidents
Affected
APILive API
Final update
This issue has been resolved.
Timeline
- Resolved · Jul 2, 23:33 UTC
This issue has been resolved.
- Monitoring · Jul 2, 21:32 UTC
We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality appears to have returned to normal.
- Identified · Jul 2, 20:46 UTC
We are in touch with data providers to rectify the issue and have put a temporary fix in place that may result in marginally lower hit rates. We will update this incident as we near a resolution.
- Investigating · Jul 2, 20:20 UTC
We are investigating an issue with reduced match rate on date of birth and SSN.