Cohesity Cloud Services - US-East 2 - Infrastructure issues

Final update

This incident has been resolved.

1. Resolved · Dec 2, 01:38 UTC
   This incident has been resolved.
2. Monitoring · Nov 30, 22:03 UTC
   The issue is resolved at this time. Our metrics are trending in the right direction. We will keep this incident open for the next 24 hours and will provide one more update before closing it.
3. Monitoring · Nov 30, 18:39 UTC
   We want to let our customers know that the issue is resolved. Our metrics are showing a positive trend on the indexing backlog and we are closely monitoring the situation. The root cause of the issue is due to a read/write latency on the underlying volume and we have worked with our cloud vendor to resolve the issue. We apologize for any inconvenience.
4. Investigating · Nov 30, 18:32 UTC
   Updated the Data protect service status to operational
5. Investigating · Nov 30, 18:32 UTC
   Updating the Data protect service status to operational
6. Investigating · Nov 30, 17:34 UTC
   We are continuing to investigate the issue. Our indexing services are impacted due to node stability issues that are holding the indexes. We are seeing some positive signs on the stabilization of the nodes, but we are continuing to work with our cloud vendors. We will continue to provide status update. We apologize for any inconvenience.
7. Investigating · Nov 30, 16:08 UTC
   We are continuing to investigate the issue and have engaged our cloud vendor to understand the root cause and identify the mitigation steps. We will continue to provide status update. We apologize for any inconvenience.
8. Investigating · Nov 30, 14:38 UTC
   We want to let our customers know that we are experiencing infrastructure issues in US East 2 region due to which indexing might get delayed. We are still assessing the current situation to understand the impact and working to address the issue. We apologize for any inconvenience.