Degraded Performance , Customer Support Response Times
Sep 16, 09:58 UTCSep 16, 14:26 UTC
Duration
4h 28m
Impact
Minor
Root cause
Dependency
Coinbase, 90 days
95 incidents
Affected
Customer Support
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 16, 14:26 UTC
This incident has been resolved.
- Investigating · Sep 16, 09:58 UTC
Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.
More from Coinbase
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Oct 223:40 UTCyesterday | Delayed Sends & Receives - INJ | none | 29m |
| Oct 201:44 UTCyesterday | Delayed Sends & Receives - ALEO | none | Ongoing |
| Sep 2918:01 UTC4 days ago | Delayed Sends/Receives - SUI | none | 4h 13m |
| Sep 2507:11 UTC8 days ago | Delayed Sends/Receives - VeChain (VET) | none | 10h 23m |
| Sep 2408:21 UTC9 days ago | Delayed Sends/Receives - EOS | none | 10h 46m |
| Sep 2303:10 UTC10 days ago | Delayed Sends - SUIWAL | none | 43h |
Also caused by third-party dependency
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Oct 112:39 UTC2 days ago | Free Plan Customers Are Experiencing Message Failures | minor | 6h 20m | |
| Sep 2702:15 UTC6 days ago | INC20000239 | critical | 1h 1m | |
| Sep 1609:48 UTC2 weeks ago | Support Portal Service Disruption | minor | 11h 21m | |
| Sep 1608:31 UTC2 weeks ago | Support Helpdesk Availability Issues | minor | 6h 27m | |
| Sep 1100:33 UTC3 weeks ago | Change to Outbound IP for Dev Platform | major | 51m | |
| Sep 417:03 UTC4 weeks ago | Degradation of Hosted Grafana in US Central Region | major | 3h 39m |