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Twilio · Apps and SaaSNov 12, 2026, 19:42 UTC yesterday

Email Delivery Delays to Microsoft Inbox Providers

MinorDependencyUpdated 3h ago
Nov 12, 19:42 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Dependency
Twilio, 90 days
554 incidents
Affected
OtherTWILIO PLATFORM - Other
Status page

Final update

We have identified the issue of delays in email delivery to Microsoft inbox providers. Due to a third-party provider dependency, messages may continue to be deferred before reaching recipient inboxes, though no mail is being dropped at this time. We will provide another update by 10:00PM PST or as soon as more information becomes available.

Timeline

  1. Identified · Nov 13, 03:02 UTC
    We have identified the issue of delays in email delivery to Microsoft inbox providers. Due to a third-party provider dependency, messages may continue to be deferred before reaching recipient inboxes, though no mail is being dropped at this time. We will provide another update by 10:00PM PST or as soon as more information becomes available.
  2. Identified · Nov 12, 22:59 UTC
    We have identified the issue of delays in email delivery to Microsoft-hosted inboxes. Due to a third-party provider dependency, messages to these inboxes may continue to be deferred before delivery. Mail is continuing to queue and is not being dropped at this time. We will provide another update in 4 hours or as soon as more information becomes available.
  3. Identified · Nov 12, 20:59 UTC
    We have identified the issue of delayed email delivery to Microsoft inbox providers for Email Inbox Providers. Due to a third-party provider dependency, messages sent to these inboxes are being deferred and queued for later delivery. There is no mail loss at this time. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Identified · Nov 12, 19:58 UTC
    We have identified the issue of delayed email delivery to Microsoft inbox providers for Email. Due to a third-party provider dependency, messages to these inboxes may remain queued longer than usual, but there is no mail loss at this time. We will provide another update in 1 hour or as soon as more information becomes available.
  5. Investigating · Nov 12, 19:42 UTC
    We have identified an issue with Email. Users may experience delays in message delivery to some inboxes hosted by Microsoft This does not impact mail send targeted to other inbox provider other than Microsoft. We will provide another update in 1 hour or as soon as more information becomes available.

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