Multiple Regions - Communications Mining - Delayed email sync
Nov 12, 21:15 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Dependency
UiPath, 90 days
58 incidents
Affected
IXPEuropean Union - IXPUnited States - IXPJapan - IXPIndia - IXPSingapore - IXPAustralia - IXPCanada - IXPUK - IXPSwitzerland - IXPDelayed US - IXPDelayed EU - IXP
Final update
Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.
Timeline
- Identified · Nov 13, 02:57 UTC
Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.
- Identified · Nov 13, 01:54 UTC
Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.
- Identified · Nov 13, 00:47 UTC
Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.
- Identified · Nov 12, 23:32 UTC
Synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining remains delayed due to the ongoing upstream provider outage. We are actively monitoring the provider's recovery. No emails are lost; once the provider recovers, synchronization will resume and catch up automatically.
- Identified · Nov 12, 22:21 UTC
We are continuing to monitor the upstream provider outage that is delaying the synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining. New emails may still be delayed in appearing in Communications Mining. No emails are lost; synchronization will catch up automatically once the provider recovers.
- Identified · Nov 12, 21:15 UTC
We have identified an upstream provider outage that is delaying the synchronization of Microsoft Exchange / Outlook mailboxes into Communications Mining. Impact: New emails may be delayed in appearing in Communications Mining. No emails are lost; synchronization will catch up automatically once the provider recovers.
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