elevated latency/errors for a subset of customers
Nov 3, 11:24 UTCNov 3, 12:42 UTC
Duration
1h 18m
Impact
Minor
Root cause
Not disclosed
Convex, 90 days
6 incidents
Affected
Free & StarterLive Traffic - Database ServicesLive Traffic - Function Runtime
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 3, 12:42 UTC
This incident has been resolved.
- Monitoring · Nov 3, 12:23 UTC
All Convex deployments on the affected database cluster are back online now. We're continuing to investigate the root cause of this outage and monitor for stability.
- Investigating · Nov 3, 12:14 UTC
We temporarily halted all activity on the affected database cluster to restore it to a healthy state, and are bringing affected customers back online now. Pro customers should see their deployments back online immediately, and we're working on restoring service to remaining customers on this database cluster now.
- Investigating · Nov 3, 11:24 UTC
Customers on one of our database clusters are experiencing elevated latency and error rates. We're investigating the cause.
More from Convex
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2821:09 UTC5 days ago | AI gateway unavailable | critical | 1h 4m |
| Sep 1823:01 UTC2 weeks ago | Dashboard logins degraded | none | 1h 7m |
| Aug 1623:33 UTC6 weeks ago | Account verification/team invite emails not working | major | 1h 53m |
| Aug 1203:41 UTC7 weeks ago | Some HTTP Actions returning 404 | minor | 20m |
| Aug 501:42 UTC8 weeks ago | Action failures for business deployments that use createFunctionHandle | major | 15m |
| Jul 1505:35 UTC2 months ago | New deployments unable to push Node Actions to Convex | minor | 57m |