Incidentsby GlyphPlayer - Video Playback Issue
Jul 16, 10:02 UTCJul 16, 11:36 UTC
Duration
1h 34m
Impact
Critical
Root cause
Dependency
Dailymotion, 90 days
5 incidents
Affected
PlaybackVOD Lifecycle - Playback
Final update
The playback issues were caused by an outage on our infrastructure provider, which impacted our video delivery and static asset services. The situation is now getting back to normal. We are closely monitoring all systems to ensure full stability is restored.
Timeline
- Resolved · Jul 16, 11:36 UTC
The playback issues were caused by an outage on our infrastructure provider, which impacted our video delivery and static asset services. The situation is now getting back to normal. We are closely monitoring all systems to ensure full stability is restored.
- Monitoring · Jul 16, 11:08 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Jul 16, 10:02 UTC
We are currently investigating an issue affecting video playback (VOD only) on the Dailymotion player, including embedded player integrations. Users may experience videos not loading or buffering. Our engineering team is actively investigating the root cause.
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