Studio & API - Service Disruption
Jun 1, 09:56 UTCJun 1, 14:00 UTC
Duration
4h 3m
Impact
Major
Root cause
Not disclosed
Dailymotion, 90 days
5 incidents
Affected
Platform APIMediaReporting APIAnalyticsEmbed settingsOrganizationAPIs - Platform APIAPIs - Reporting APIDailymotion Studio - MediaDailymotion Studio - AnalyticsDailymotion Studio - Embed settingsDailymotion Studio - Organization
Final update
The initial issues affecting Studio access and Partner API authentication have been resolved. Partners should now be able to access Studio and authenticate without disruption. Our team will continue to monitor the situation closely and work on strengthening the solution to prevent any recurrence. We apologize for the inconvenience caused.
Timeline
- Resolved · Jun 1, 14:00 UTC
The initial issues affecting Studio access and Partner API authentication have been resolved. Partners should now be able to access Studio and authenticate without disruption. Our team will continue to monitor the situation closely and work on strengthening the solution to prevent any recurrence. We apologize for the inconvenience caused.
- Monitoring · Jun 1, 12:01 UTC
Our team continues to investigate an intermittent issue causing missing sections within Studio.
- Monitoring · Jun 1, 11:01 UTC
Our team continues to investigate an ongoing issue affecting Studio access. While an initial fix was applied, some partners are still experiencing intermittent issues, including blank pages or missing sections within Studio.
- Monitoring · Jun 1, 10:22 UTC
We have identified the root cause of the issue affecting Studio access and Partner API authentication. A fix has been applied and services are now recovering. We are actively monitoring the situation to confirm full restoration for all partners.
- Investigating · Jun 1, 09:56 UTC
We are currently investigating an issue affecting access to Studio and authentication via the Partner API. Our engineering team is actively working to identify the root cause.
More from Dailymotion
Full historyDailymotion Studio unavailablelasted 7h 42mLegacy API direct URL video uploads failinglasted 2h 38mMedia upload – files stuck in uploading statelasted 2h 15mDailymotion Studio profile switching issuelasted 9h 52mPlatform Access – Intermittent 504 Errorslasted 25mEncoding – Video Processing Delayslasted 1h 37m