API – OAuth Token Requests Intermittently Failing

Final update

Our engineering team has deployed multiple fixes addressing the root cause of this incident. Authentication via OAuth is now operating normally, and Studio services have been restored. We are actively monitoring system performance and stability to ensure no further disruptions occur. If you continue to experience any issues, please do not hesitate to reach out to our support team.

1. Resolved · Jun 4, 15:23 UTC
   Our engineering team has deployed multiple fixes addressing the root cause of this incident. Authentication via OAuth is now operating normally, and Studio services have been restored. We are actively monitoring system performance and stability to ensure no further disruptions occur. If you continue to experience any issues, please do not hesitate to reach out to our support team.
2. Investigating · Jun 4, 07:51 UTC
   Our team continues to work on fully resolving the root cause of this incident. The intermittent 401 authentication errors have been significantly mitigated and API services are stabilizing. However, some partners may still experience occasional disruptions in the Studio (intermittent 503 errors). A page refresh is sufficient to restore access in most cases.
3. Identified · Jun 3, 12:35 UTC
   Our team is still actively investigating the root cause of this incident. While we have observed a significant decrease in authentication error rates, the underlying issue has not yet been fully resolved. Partners may experience disruptions in certain sections of the Studio.
4. Identified · Jun 2, 19:38 UTC
   A fix has been deployed to address the intermittent 401 errors. Error rates have dropped significantly. We are continuing to monitor the situation. Additional improvements are underway to fully address the root cause.
5. Investigating · Jun 2, 15:06 UTC
   We are still investigating the root cause of the intermittent 401 errors affecting OAuth authentication requests
6. Investigating · Jun 2, 12:11 UTC
   We are still investigating the root cause of the intermittent 401 errors affecting OAuth authentication requests
7. Investigating · Jun 2, 10:08 UTC
   We are still investigating the root cause of the intermittent 401 errors affecting OAuth authentication requests
8. Investigating · Jun 2, 09:27 UTC
   We are currently investigating an issue causing intermittent 401 errors on OAuth authentication requests. Some partners and users may experience authentication failures when attempting to obtain or refresh access tokens. Our engineering team is actively working to identify the root cause.