Incidentsby GlyphOutbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)
Apr 10, 17:27 UTCApr 13, 19:47 UTC
Duration
3d 2h
Impact
Informational
Root cause
Not disclosed
Deepgram, 90 days
19 incidents
Affected
Batch APITTS APIVoice Agent APIVoice Agent API: Downstream ProvidersDeepgram Public API (api.deepgram.com) - Batch APIDeepgram Public API (api.deepgram.com) - TTS APIDeepgram Public API (api.deepgram.com) - Voice Agent APIDeepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 13, 19:47 UTC
This incident has been resolved.
- Monitoring · Apr 10, 18:15 UTC
A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.
- Identified · Apr 10, 17:27 UTC
A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.
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