Incidentsby GlyphIssues with downstream LLM provider in Voice Agent API
Feb 12, 17:47 UTCFeb 13, 21:28 UTC
Duration
27h 41m
Impact
Minor
Root cause
Not disclosed
Deepgram, 90 days
19 incidents
Affected
Voice Agent API: Downstream ProvidersDeepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers
Final update
The incident has been resolved.
Timeline
- Resolved · Feb 13, 21:28 UTC
The incident has been resolved.
- Investigating · Feb 12, 17:47 UTC
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 17:47 UTC
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